Press releases

Legal & General paid £542m in individual protection claims in 2015

Steve Bryan
  • Steve BryanFigures represent a £22 million increase on 2014
  • An average of £1.5 million was paid to customers every day in 2015
  • £2.5 billion paid out in Life, Critical and Terminal Illness claims over the past five years

Legal & General has today revealed data showing the amount paid out on its individual protection products in 2015. The figures show that £542 million was paid in individual protection claims, representing a £22 million increase on 2014, which means that the FTSE 100 insurer paid an average of £1.5 million every day to its customers in 2015.

Legal & General paid 96% of claims for all protection products last year, including 97.9% for life, 95.1% for terminal illness, and 91.5% for critical illness. Over the last five years, the company has paid out £2.5bn for life, critical and terminal illness claims to more than 46,000 customers.

Life claims

Legal & General helped 6,856 customers and their families with £277m in life claims in 2015, with. 97.9% of all claims paid. The largest claim paid was £1.2m and the average age of claimants was 63 years old.

Critical Illness Claims

91.5% of critical illness claims were paid, representing 2,601 customers who received a total of £167m. Similar to 2014, the most common conditions for those receiving payments were cancer (62.3%), heart attack (10.3%) and stroke (5.9%), with the average age of claimants being only 46 years old. The average critical illness claim paid was £65,585, with £838,000 being the largest claim.

Terminal Illness claims

95.1% of terminal illness claims were paid in 2015, with the total amount paid out being £94m. Cancer was again by far the most common cause of illness, accounting for 99.5% of all claims paid to 998 customers.

Legal & General also offers its customers Second Medical Opinion, a service which can be used by both adults and children and one which can be extremely valuable when diagnosed with an illness.

Steve Bryan (photo), Director, Intermediary at Legal & General, said: “Dealing with a critical illness diagnosis or losing a loved one is obviously a very upsetting time in people’s lives. During such a difficult period we know our customers and their families rely on Legal & General to provide financial support, and in 2015 we did this by paying out an average of £1.5 million every single day.

“Our statistics show that thousands of our customers need our support every year, which reinforces the value and importance of life, critical and terminal illness cover, as these policies provide peace of mind to both individuals and families during these testing times. It is particularly sad to see a rise in the number of children’s critical illness claims last year, as this will be a truly heart-breaking time for parents. For this reason, we automatically include children’s cover in our critical illness policies for parents, so that we can support them throughout this difficult period.”



For further information please contact:

Alyson Bowcott

Alyson Bowcott
PR Manager, Legal & General Group

t: +44 (0) 20 3124 2092
m: +44 (0) 7764 582574


Notes to editors:

Please note that not all types of cancer are covered under our critical illness plans.

Second Medical Opinion is available for both adults and children. The service is managed by Healix Health Services Ltd and includes:

  • Access to a database of Consultant Specialists throughout the UK
  • A face-to-face consultation (telephone consultations will be considered if necessary)
  • A supporting report which is sent to your client and their GP
  • A contribution of up to £300 for the cost of the consultation (average consultation cost is £250).

The information contained in this press release is intended solely for journalists and should not be relied upon by private investors or any other persons to make financial decisions.


About Legal & General

Legal & General Assurance Society Limited. Registered in England and Wales No. 166055. Registered Office: One Coleman Street London EC2R 5AA. Legal & General Assurance Society Limited is Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

The Legal & General Group, established in 1836, is one of the UK’s leading financial services companies. As at 31 December 2015, the total value of assets across the group was £746.1 billion, including derivative assets. We also had over nine million customers in the UK for our life assurance, pensions, investments and general insurance plans.

Legal & General is one of the biggest providers of index-tracking investments in the UK, managing £274.3 billion as at 31 December 2015.