Press releases

Legal & General announce the winners of the first Business Quality Awards 2011.

John Pollock - Group Board Director - Legal & General's Risk business
John Pollock
Legal & General Assurance Society

11 November 2011

John Pollock - Group Board Director - Legal & General's Risk business
John Pollock
Legal & General Assurance Society

The awards lunch was held at Legal & General's Head Office at One Coleman Street, in the heart of the city.

The Legal & General Business Quality Awards are the first awards event that puts business quality performance at the forefront of business practice and recognises those firms and advisers who have demonstrated a proven commitment to the retention of protection business.

The winners are those who have demonstrated the highest level of performance against a set of key criteria.

The overall winner in each category are:

  • Best Business Practice – Mortgage Advice Bureau Ltd
  • Best Special Recognition - Personal Touch Financial Services
  • Most Improved Performance - Thameside Associates
  • Best Reinstatement Performance- Top Quote Ltd

John Pollock, Group Board Director, Legal & General's Risk Business, said: "I am proud to host the first awards event that recognises and rewards retention and sales quality best practice. Business quality and retention is critical for the protection industry as a whole and vital for advisers to control their business. Over the past five years our unique systems and tools have helped intermediaries improve their retention and business quality performance. These proven services are helping advisers save time and money but most importantly ensure customers remain protected with the cover they need. In 2010, we paid out £7.3m in claims where our notification alerts identified lapsed or cancelled direct debits. We lead the market in retention expertise and I hope that this event will, over time, achieve industry recognition on a much wider scale and will be an annual event in the Awards calendar."


Notes to editors

This press release is issued by Legal & General Partnership Services Limited. Registered office: One Coleman Street, London EC2R 5AA.
The information contained in Legal & General's press release is intended solely for journalists and should not be used by consumers to make financial decisions.

For more information please contact:

Alyson Bowcott

Alyson Bowcott
PR Manager, Legal & General Group

t: +44 (0) 20 3124 2092
m: +44 (0) 7764 582574

About Legal & General

Legal & General Group Plc.

Registered Office: 
One Coleman Street 

Registered in England. Registered Number: 1417162.

Legal & General Group Plc is a holding company, subsidiary undertakings of which are fully authorised as appropriate under the Financial Services and Markets Act in respect of their investment activities in the UK.

© Legal & General Group Plc 2011