It is important to us that we encourage, support and engage our employees into volunteering. We truly believe that people who have a purpose outside of their everyday working role are more motivated, healthier and happier.
We believe that volunteering can be fun and fulfilling, allowing employees to experience many diverse opportunities not always possible elsewhere. Volunteering is built into our culture and wellbeing. We feel it improves confidence, skills, improves health and allows us to meet people from different cultures and backgrounds.
Each employee is given time off during working hours to support volunteering activities. Our employee volunteering policy shows our commitment to encourage employees to get involved. As a reward for volunteering outside of work we offer time matching. They convert their volunteering time to cash for their charity or community group.
Legal & General and Royal Voluntary Service Partnership Case Studies
When a number of their older, more vulnerable customers discussed their problems during phone calls to the Legal & General Home Finance teams, our staff wanted to help but were unsure how to.
Most of these customers live alone and are aged over 50; they are outside the care system or have a limited care support package in place. Some customers had been recently discharged from hospital.
Royal Voluntary Service is a national charity built on local volunteering which supports people who need it, in hospitals and communities. The partnership between Royal Voluntary Service and Legal & General began in 2014. Since then Legal & General staff have experienced the rewards of volunteering by supporting the charity’s work in the NHS, running hospital cafés and on-ward retail trolley rounds with the support of local volunteers.
The charity recently helped the Legal & General Home Finance division set up a referral service for older customers who would benefit from additional support. Mrs. J is just one person who has been helped so far.
During a chat and an assessment at Mrs. J’s home address, she explained how she would miss meals to save money for bills.
Mrs. J also said that she hadn’t spoken to any relevant statutory agencies because she had felt they weren’t really interested and didn’t want to help. Previous experiences, including fraudulent telephone calls had left her lacking in confidence which added to her fear of leaving the house.
A Royal Voluntary Service staff member helped write a personalised support plan with Mrs. J, giving her more control in her life. This resulted in:
- Mrs. J getting financial support via the job centre, helping her to secure relevant appointments and qualify for certain benefits
- helping her overcome her fears by setting out and confirming travel plans
- being informed about telephone fraud prevention, and actions that can be taken
- weekly visits to Mrs. J by a volunteer do discuss her progress
The Royal Voluntary Service and members of the Legal & General Home Finance division are relieved and very pleased to hear that Mrs. J has more confidence, is happier, and is no longer missing meals. She has also been left with a personal emergency plan, which aims to prevent her reaching crisis point again.
Mr. L’s wife had passed away three years ago and he has struggled since then. Mr. L didn’t often see his family and none of them lived in the immediate area.
Following a referral from Legal & General’s Home Finance division to Royal Voluntary Service, Mr. L was matched with a volunteer who lived in the same area.
After regular visits, together they wrote a list of ideas to help, including setting up email and social media accounts. The volunteer also showed Mr. L how to connect with his family via technology such as facetime.
Mr. L is now in regular touch with his family and is now active within his community. He is now looking for his own voluntary opportunities.