Our strategy

Our strategy inspires us to help people achieve financial security and makes us economically and socially useful to society.

External influences on our business

Our long-term strategy is driven by six global growth drivers. However, in the short and medium term, global political and economic factors create opportunities for growth and present risks which need to be managed.

Growth drivers

Achieve global leadership in pensions de-risking

Growth driver

Ageing demographics

Ageing populations mean that pension savings need to last longer. The number of people in the UK aged 75 and over is projected to rise to nearly 10 million by 2040.

Rationale

DB pensions are in crisis with an estimated £560 billion of private sector deficits exacerbated by low interest rates; and the ageing population, illustrated by the projected doubling of over 75s in the UK between 2015 and 2050.

What we do

We can help DB pension scheme trustees take action at every stage through the de-risking journey to reduce pension liabilities and ensure that members' pensions are paid on time and in full

Progress

  • Strong LGR new business pipeline, many large deals expected to be written in H2 2018
  • £521 million in lifetime mortgage advances in H1 2018
  • US pensions risk transfer premiums more than doubled in H1 2018
  • Strong liability driven investments business in H1 2018, Solutions external net inflows of £26.2 billion

All figures correct to 30.06.18

Continue to build a world-class international asset management business

Growth driver

Globalisation of asset markets

Global wealth assets exceed $80 trillion. Our share is around 1.2%, so we’re exporting more of our skills internationally.

Rationale

We’re successful in the UK and the US, but we’ve just around a 1.2% share globally so we're leveraging our skills internationally, not just in the US, but also in Asia, the Middle East and other parts of the world.

What we do

We’re expanding our international businesses in the US, Europe, the Gulf and Asia, using our asset management and risk management skills.

Progress

  • US net flows of $11.5bn in H1 2018
  • Robust demand for US fixed income and LDI
  • 375 external US customer mandates, up 11% from 2017
  • Building European distribution capability

All figures correct to 30.06.18

Use long-term capital to become the UK leader in direct investments

Growth driver

Creating real assets

There’s an urgent need to invest in infrastructure and urban regeneration. Pension assets need to be invested over the very long term and we can improve returns and benefit the economy by investing in this way. Many UK cities outside London need investment to match global competitors. At the same time the UK continues to experience a serious housing shortage.

Rationale

We seek to invest the group’s £56.4 billion pension annuity assets in higher performing risk-adjusted classes. Direct investments can offer better and more predictable returns to shareholders and can create economic benefits for the UK.

What we do

We offer investment solutions at every stage of a scheme’s life cycle. From the growth phase, through de-risking with LDI and bulk annuities, right to the setting up of new DC schemes.

Progress

  • £16.3 billion of group-wide direct investments
  • Full ownership of CALA Homes in March 2018;revenues up 14%, home completions up 29%
  • Launched affordable housing arm in March 2018
  • Build-to-rent pipeline of 3,000 homes across nine sites

All figures correct to 30.06.18

Help people achieve financial security affordability through insurance and workplace pensions

Growth driver

Welfare reforms

Many families that rely on state benefits struggle to survive financially following death, disability or long-term sickness. People need help to save more for retirement and to build financial independence.

Rationale

Many families will struggle to survive financially following death, disability or sickness. Company and individual insurance cover can safeguard financial independence.

What we do

We help people safeguard their families' financial futures through providing insurance covering life, critical illness, and disability, long-term sickness, buildings, possessions, pet and travel.

Progress

  • UK market leaders for retail protection, market share of around 23%
  • Largest UK manager of DC assets, with £72.3 billion of assets
  • 2.9 million UK DC customers in over 13,000 schemes

All figures correct to 30.06.18

Achieve market leadership in digital provision of insurance and retail investments

Growth driver

Technological innovation

Consumers increasingly expect digital ways to organise their finances. In the low-cost world, technological solutions can mean the difference between success and failure.

Rationale

Consumers often choose companies that can offer low prices and digital access. We believe that the market will favour businesses that build low-cost, efficient digital operating models. Our digital strategy for customers allows insurance customers to obtain quotes, apply for policies and review and renew them using mobile and digital technology.

What we do

We want to be a market leader in offering consumers digital access to life insurance, general insurance and personal investments. At the same time we need to give our customers an excellence in service delivery at a low cost, achieved through efficient digital operating models.

Progress

  • 'SmartQuote' GI app creating a strong pipelines of opportunities with new partnership with Co-Op Bank
  • Winner of Insurance Times Claims Technology Solution of the year
  • Half a million employees on Salary Finance employer platform - a fivefold increase over 12 months
  • £3 million investment into Smartr365, a digital B2B mortgage broking platform

All figures correct to 30.06.18

A man in a room smiling

Build economic growth and earnings by investing in Britain’s future

Growth driver

Today’s capital

In recent years, equity investment capital has been in short supply. The UK needs investment in modern, digital start-up businesses to create jobs and stimulate economic growth.

Rationale

Consumers often choose companies that can offer low prices and digital access. We believe that the market will favour businesses that build low-cost, efficient, digital operating models.

What we do

We are committed to using our long-term capital to invest in the UK economy, creating jobs, long-term infrastructure, better housing and available capital to fund start-up businesses, whilst giving a better risk-adjusted return for shareholders.

Progress

  • SME Finance assets up to £366 million from £201million
  • Additional £22m into early stage start ups with total commitments now £101 million
  • Pemberton funds approaching €3 billion committed AuM across all funds

All figures correct to 30.06.18

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