Our response to COVID-19 /the Coronavirus

In the weeks since the initial emergence of the Coronavirus, Legal & General has worked hard to ensure we are resilient in the face of the pandemic, and that our service to customers will be as little affected as possible.

Most of our workforce can work away from our offices, and we are continuing to look for ways to adapt our business in light of the current circumstances. We have ensured that our systems are able to withstand a sustained period of home working. We have absolutely prioritised essential services, including payments to our customers, who remain our top priority at all times.

Giving peace of mind to families that we will provide financial support should tragedy strike is a key purpose for our business. Our approach to underwriting and paying insurance claims, for example in life and critical illness insurance remains unchanged, and our company remains financially strong and well-capitalised.

We are a long-term organisation with over 180 years of history. While the Coronavirus undoubtedly presents significant uncertainty for everyone, we are confident we will keep delivering for our customers.


If you’re a customer, stay up to date with the latest information about how to get in touch with us during COVID-19 disruption here