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Key Performance Indicators (KPIs) are the measures by which the development, performance or position of the business can be measured effectively.

The Group Board reviews the KPIs annually and updates them where appropriate.

KPI 2016 Performance 2015 Performance
  1. Net release from operations has replaced the term Net cash generation. There is no change in how it is determined.
  2. Adjusted return on equity is calculated by taking profit after tax attributable to equity holders of the Company, excluding the £60m net loss on disposals (2015: £25m net loss) divided by the average shareholders’ equity during the period.
Operating profit £1,562m £1,455m
Net release from operations 1 £1,411m £1,256m
Earnings per share 21.22p 18.16p
Adjusted return on equity 2 19.6% 17.7%
Full year dividend 14.35p 13.40p
Profit before tax (PBT) attributable to equity holders £1,582m £1,355m
Worldwide employee engagement index 76% 64%
Total shareholder return (TSR)
(Over the three year period ended 31 December)
29% 114%