Legal & General CSR Report 2006

Our Customers

Customer Snapshot

Customer Snapshot Table
2006 2005
Number of customers 5,744,003 5,636,638
Number of active contracts held
by Legal & General customers
6,294,051 6,225,458
Number of households holding a contract 4,124,035 4,007,635
Number of employees a holding a contract 6,612 6,122

Overview

Customers are at the heart of our business (see our Treating Customers Fairly policy) and, over the last 12 months, we have continued to strive to meet the demands and challenges of delivering the products they want and need in order to grow our business and be sustainable in the long term.

During 2006 we remained committed to working with our regulator, the Financial Services Authority (FSA) on its Treating Customers Fairly work and the Association of British Insurers (ABI). We firmly believe that they both play a vital part in boosting consumer confidence in the long term savings and protection market.