2006 Objectives: Looking Forward

Our Customers

Objective Type	Objective
Stakeholder	Understand what retail customers want from Legal & General in terms of CSR by participating in: a. The syndicated MORI CSR survey annually b. Conducting research into customers' response to Legal & General's CSR communications as appropriate
Management	Communicate customers' CSR requirements: a. Into Legal & General's CSR Strategy on specific issues relating to Environment, Supply chain, Employees, Community Involvement b. To influence our Corporate strategy on issues relating to Treating Customers Fairly
Stakeholder	Communicate Legal & General's CSR Strategy and activities to customers

Objective Type

Objective

Stakeholder

Understand what retail customers want from Legal & General in terms of CSR by participating in:

a. The syndicated MORI CSR survey annually

b. Conducting research into customers' response to Legal & General's CSR communications as appropriate

Management

Communicate customers' CSR requirements:

a. Into Legal & General's CSR Strategy on specific issues relating to Environment, Supply chain, Employees, Community Involvement

b. To influence our Corporate strategy on issues relating to Treating Customers Fairly

Stakeholder

Communicate Legal & General's CSR Strategy and activities to customers

Objective Type	Objective
Stakeholder	Achieve 72% overall employee satisfaction in the 2006 Employee Survey
Management	Give Equality and Diversity training to relevant management population, and cover Equality and Diversity issues in recruitment, performance management and coaching skills training for managers, by end 2006
Performance	Conduct Groupwide pay audit by gender and age, to ensure that employees carrying out similar roles are paid according to their individual contribution regardless of background or personal circumstances
Management	Engage with Amicus to review employment policies and practices, so as to effectively implement age discrimination legislation by end 2006

Objective Type	Objective
Management	Extend investment in financial literacy activities
Stakeholder	Work to maintain staff participation in our Give As You Earn scheme at above the 10% level

Objective Type	Objective
Stakeholder	Extend the programme of engagement to manage significant social and ethical issues associated with our purchase of goods and services
Stakeholder	Promote the Ethical Purchasing principles and develop Guidelines to influence key suppliers and support their supplier managers, which reflect Legal & General's agreed standards.

Policy Objective	Objective
To reduce the environmental impact associated with our purchase of goods and services.	(a) Ensure that compliance by key suppliers with the environmental requirements of the Group Purchasing Policy is maintained at 80% during the period 2005-7.
	(b) Review procurement specifications for the environmental impact for key bought in goods and services — 80% of key contracts to be reviewed in period 2005-7
To reduce our carbon dioxide emissions per employee over the medium term.	(a) Reduce our carbon dioxide emissions to 1.5 tonnes per FTE by end of 2008.
	(b) Reduce the average C02 rating of the core company car fleet from 175 to 160 grams/km during the period 2005-7
To use resources efficiently and minimise waste.	(a) Purchase paper with a recycled content of 30% (by tonnage) by end 2006.
To use resources efficiently and minimise waste.	(b) Send less than 80 kg of waste to landfill per FTE by end of 2007.

* FTE = Full Time Employee

Objective Type	Objective
Stakeholder	Engage with FTSE 350 companies whose reporting on SEE risks and opportunities (both within the Annual Report and other CSR Reports) is rated as "limited" or below according to the ABI's SEE reporting guidelines.
Performance	Achieve ISO 14001 accreditation for a further two directly managed properties.
Stakeholder	Encourage investee companies to invite the Carbon Trust to carry out a free Energy Survey, in order to produce a practical action plan tailored to each organisation's needs and to consider implementing any useful recommendations.