2005 Objectives: How did we do?

Supporting information on the objectives below is given in the relevant earlier sections of this Report. A specific explanation is given below if a target was not achieved, or if a brief comment is appropriate.

Our Customers

Objective Type Objective Status
Stakeholder Continue to carry out regular research with customers and potential customers to improve our customer insight Achieved
(ongoing)
Management Manage our new product development life-cycles to ensure we are treating customers fairly Achieved
(ongoing)
Management Continue to ensure that we have processes in place to provide clear, transparent and appropriate communications to customers Achieved
(ongoing)
Stakeholder Understand what retail customers want from Legal & General in terms of CSR and to feed back customers needs into (a) Legal & General's CSR strategy (b) UK Ops strategy * Achieved
(ongoing)
Stakeholder Communicate to customers Legal & General's current CSR strategy and activities * Achieved
(ongoing)

* Two additional Customer objectives established since publication of 2004 CSR Report, reflecting our main areas of focus for 2005.

Our Employees

Objective Type Objective Status
Management

Work with Amicus to develop a financial literacy training programme for employees, to be rolled out from 2005

A modular approach has been adopted, starting with training on pensions, stemming from the implementation of pensions simplification changes and from the DWP-sponsored project to increase staff take-up for the Legal & General stakeholder pension matching scheme.

 Partially Achieved
Management Work with Amicus to raise awareness of Equality and Diversity issues, particularly for the management population Achieved
(ongoing)
Management To enhance our current Partnership Agreement with Amicus, to cover the provisions of the Information and Consultation Regulations Achieved

Health and Safety

Objective Type Objective Status
Management

Review Health and Safety management procedures and introduce an action plan to achieve BSI-OHSAS 18001 at occupied offices

Action plan completed. New targets being set for implementation in 2006

 Achieved
Management

Adopt the HSC and HSE strategy to develop new ways to establish and maintain an effective Health and Safety culture in a changing economy and to ensure the workforce is fully involved and risks properly managed

New Health and Safety contract in place with changes in key personnel and roles. Emphasis on risk assessment management

 Achieved
Management Review all Health and Safety training courses and introduce computer based training Achieved
Management Review all fire and bomb procedures and re-train all staff and fire wardens Achieved
(training is ongoing)
Management

Continue to monitor work related stress and introduce guidance and help procedures if required

Stress policy and guidance introduced by HR and Amicus

 Achieved
Management Continue to monitor work related road risk and introduce guidance and help procedures if required Achieved
(ongoing)

Our Communities

Objective Type Objective Status
Stakeholder Assess current employee awareness of the Legal & General Community Involvement programme and to increase levels of awareness Achieved

Our Suppliers

Objective Type Objective Status
Management

Identify suppliers that present significant social and ethical issues relating to their provision of goods and services

34 'high risk' suppliers were identified (selection criteria covers both the suppliers and the products they supply to Legal & General)

 Achieved
Management Initiate a programme of activity to manage significant social and ethical issues associated with our purchase of goods and services Achieved

Our Environment

Policy Objectives Targets Status
To achieve continual improvement in the environmental performance of operational properties

Ensure that compliance by key suppliers with the environmental requirements of the Group Purchasing Policy is maintained at 80% during the period 2005-7

Current results show 99% of these key suppliers to be 'green'

 Achieved
Review procurement specifications for environmental impact of key bought in goods and services - 80% of key contracts to be reviewed in period 2005-7 Achieved

Reduce energy consumption by a further 2.5% at target properties during 2005 (15% reduction on baseline year of 2001 has been achieved to end of 2004)

A reduction of 0.2% was achieved. Analysis of the energy data identified newly installed equipment in the main computer room at Kingswood as the reason that only a small reduction was achieved in energy consumption.

 Not achieved

Work with the Carbon Trust to implement carbon management plan

Carbon Trust scoping study completed

 Achieved
Dispose of less than 28% of waste at target properties direct to landfill by end of 2005. Achieved
Extend coverage of electricity data monitoring procedure within directly managed property portfolio (to account for 80% of energy expenditure) Achieved
Achieve ISO 14001 certification for provision of facility management services at Milton Keynes Shopping Centre Achieved

Submit all appropriate new property developments for a BREEAM assessment.

No developments undertaken during reporting period

Not applicable
Reduce our consumption of copier paper per customer to less than 70% of 2001 usage by the end of 2005 Achieved
Capture and report externally on the average particulate emission levels for diesel vehicles within the company car fleet Achieved
Reduce the average C02 rating of the core company car fleet from 175 to 160 grams/km during the period 2005-7 Achieved
(ongoing)
Demonstrate engagement of key stakeholder groups in Legal & General's environmental management activities Achieved
Develop a carbon management plan which covers all Legal & General operations Achieved

Socially Responsible Investment

Objective Type Objective Status
Management To identify companies performing poorly against the ABI disclosure guidelines. To engage with companies to promote good practice, with a particular focus on companies in high risk industrial sectors Achieved
Management To participate in a review and to promote awareness of ABI disclosure guidelines Achieved
Management To ensure voting disclosure continues in line with industry best practice Achieved
(ongoing)