Supplier code of conduct.

Our suppliers should demonstrate compliance to this Code of Conduct. They should have processes in place to maintain these standards and we expect them to be able to provide evidence that they are compliant to the Code of Conduct.

Our values

We believe that the decisions we make today define our customers’ lives tomorrow.
The purpose of our Supplier Code of Conduct is to safeguard the relationships between us and our suppliers and to establish standards that ensure our suppliers operate ethically and environmentally responsibly and that workers are treated with respect and dignity.

Protecting the environment

We’re a services based company that uses natural resources to run our business. We are acutely aware how our action impacts the climate. Our strategy is to build resilience and do more each year with fewer natural resources. We require our suppliers to consider their impact on the environment.


We would encourage all our suppliers to provide positive solutions to reduce the effects their products, services and delivery processes have on the environment.

Environmental Impact

As a minimum, suppliers must comply with all applicable environmental regulatory requirements and employs reasonable measures to mitigate any adverse impacts its products and services may have on the environment.

Where a supplier is classified as having either a high or medium impact by FTSE4GOOD, they must have policies and procedures in place to manage their environmental impact.

Protecting the employee

We support the protection of human rights through our supply chain by encouraging behaviours and actions that are consistent with International Labour Organisation (ILO) Core Conventions and by using suppliers whose values are consistent with ours. We will work with our suppliers to improve and evolve human rights practices.

Employee standards

We require all suppliers to uphold minimum commitments relating to labour standards. These standards should meet the four ‘core’ ILO conventions on labour rights:

  • Freedom of association and the effective recognition of the right to collective bargaining
  • The elimination of all form of bonded labour and compulsory labour
  • The effective abolition of child labour
  • The elimination of discrimination with respect to employment and occupation

The workplace

Our suppliers should provide a work environment in which employees do not suffer from harassment, verbal, visual, physical abuse or any conduct that creates an intimidating, offensive or hostile workplace.
It is the responsibility of our suppliers to ensure that it only employs people with a legal right to work in that country.

Wages and benefits

As a minimum, our suppliers must comply with all applicable minimum wages, benefits and working hours’ standards. Short term or temporary contracts should not be used to avoid providing full employee benefits for low wage workers.

We require that any employees of any supplier providing goods or services on our UK premises are paid the UK living wage as a minimum.

Freedom of Association

We recognise, promote and support the right for employees to join or form trade unions without interference or discrimination. Whilst there is no requirement for the supplier to recognise a particular union, if a union is not established, the operation of an employee consultation committee or employee association is desirable.

A safe and healthy workplace

We are committed to ensuring that the health and safety risks to our policyholders, employees and contractors which arise from our operations are reduced as far as is reasonably practicable.

Health and Safety

Our suppliers must comply with all relevant health and safety laws and regulations, both in letter and in spirit, in all the countries in which they operate. We expect our suppliers to provide all their employees with adequate information and instruction on health and safety matters and to enable their employees to meet their responsibilities for the maintenance of a safe and healthy workplace.

Equality, Diversity and Inclusion

We commit to promoting a culture of enabling a supply chain that includes equality, diversity and inclusion. We would encourage suppliers to consider equality, diversity and inclusion in their decision making, including actively supporting supplier programmes that look to ensure a diverse employee base.

Employee Discrimination

We  require that the employees of suppliers should be protected from discrimination, on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Supply Chain

We would encourage and promote our suppliers to review the extent of equality, diversity and inclusion within their supply chain. We believe our suppliers should work with diverse businesses and enact inclusive sourcing within their own organisations.


We aim to establish mutually beneficial relationships with suppliers, based on the same high ethical standards of openness, professionalism and honesty that we apply to all of our dealings. We expect suppliers to compete on the same basis with regard to the price and quality of their products and services.
In the event that a supplier feels that they are not being fairly treated, we operate a Whistle Blowing Policy (PDF 1.5mb).

Conflicts of Interest

Our Suppliers must make us aware of any actual or potential conflicts of interest. Our suppliers should declare if it believes one of our employees or contractor has an interest or economic tie to the supplier’s organisation.

Data Protection

Our suppliers should not use or disclose any information belonging to us, our existing and prospective customers, other suppliers, employees or other third parties, except as required or authorised by us.

Bribery and Corruption

We expect suppliers to maintain ethical controls over their procurement activity which ensures no risk of bribery or corruption within their personnel and their supply chain. View our Anti-bribery and Corruption Policy (PDF 900k)

Community Involvement

We encourage our suppliers to have an active community involvement programme. Suppliers should recognise the social imperatives of the communities in which they operate. We support the release of staff to work upon community activities.


Our suppliers must comply with all applicable laws and regulations, both in letter and in spirit, in all the countries in which they operate.

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