Customers are at the heart of our business. We continually strive to meet the demands and challenges of delivering the products they need.
Our customers buy pensions, protection and investment products for many reasons. One of the most important is to provide peace of mind through financial security for themselves and their families. Real peace of mind comes with confidence. Confidence they are dealing with a company that is committed to placing customers at the centre of its corporate culture.
This is why Legal & General was at the leading edge of the design and launch of the ABI's Customer Impact Scheme in 2006; why we are proud to be associated with it; and why as a company we are committed to the scheme.
Our Group Board has made a formal commitment to put customers' interests at the heart of the way we run our business. We were one of the first companies to sign up to the Customer Impact Scheme, adopt the Customer Commitments, and take part in the Customer Impact survey.
This is an exhaustive, unbiased measure of how well customers feel they are being treated by the pensions, protection and investment industry.
