Our results show that the majority of our customers rate us positively for caring about them, and whether they would recommend us if asked. We are pleased to see that we have made gains since last year in both of these measures, most notably in caring about customers. Here, our score has increased by six percentage points.
Caring and Advocacy
Year on Year comparison of Legal & General Results and Industry Averages
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Level of agreement with statement  % Rating Excellent/Very Good |
If someone asked you to recommend  % Rating Extremely Likely/Very Likely |
Some scores may be subject to rounding
Source: ORC International
2007 Customer Experience Awards
As part of our drive to encourage a customer focused culture across our business, we held our first Customer Experience Awards ceremony in February 2008. This celebrated the achievements of our employees during 2007. Tim Breedon, our Group Chief Executive, presented awards for outstanding contributions to Customer Experience and our award winning employee ideas scheme.
